Coming to market in August! Dyu CampX is an electric caravan that opens up a whole new dimension to conquering urban landscapes and terrain. When we tested the CampX in the unique landscapes of Kruunuvuorenranta, it quickly became clear that this caravan is designed to travel just as effortlessly on city asphalt as it does on more challenging terrain.
Challenging conditions at the test site in Kruunuvuorenranta
Kruunuvuorenranta is known for its varied routes, which provide an excellent setting for evaluating the performance of electric bikes. The Dyu CampX performed excellently on both steep uphill and lighter city rides. The cooperation of the trolley's motor and battery made uphills easy and gave the user extra power exactly when it was needed.
Off-road, the CampX handled twisty trails and uneven surfaces with stability and control, highlighting its versatility. The smoothness and ease of city riding was also clearly recognizable with every kilometer.
Dyu CampX – The perfect choice for the city and the countryside
Whether you're packing a day's adventure into a backpack or heading to work, the CampX offers excellent reliability and comfort. Its strong frame and high-quality components make it a reliable companion for both male and female e-bikers. The foldable design increases the bike's storage and transport options, making it particularly well-suited for urban e-bikes.
Why choose Dyu CampX?
- Excellent performance for city driving and off-road
- Reliable motor assistance on uphills
- Foldable and easy to carry
- Suitable for both men and women
- Tested and developed in collaboration with European manufacturers at their test site
- Perfect model especially for cottage living and transporting goods
Welcome to the Dyu CampX, the new product of the week, which will soon be available at the Electric Bike Factory. Experience for yourself how the new electric vehicle can change your everyday driving experience – anywhere, anytime.
Coming to market in August! Dyu CampX is an electric stroller that opens up a whole new dimension to conquering urban landscapes and terrain. When we tested the CampX in the unique landscapes of Kruunuvuorenranta, it quickly became clear that this stroller is designed to travel just as effortlessly on city asphalt as it does on more challenging terrain. The challenging conditions of the test site in Kruunuvuorenranta Kruunuvuorenranta is known for its varied routes, which provide an excellent framework for evaluating the performance of electric bikes. […]
Manufacturer's warranty – you deal directly with the factory that sold the bike
The seller of an electric bike is the factory that manufactures or supplies the bike. The factory is the independent and sole seller of the electric bike store and is responsible for the product's delivery, warranty, and any possible defects.
Sähköpyörätehdas Suomi Oy is not a seller or guarantor of the electric bike. Sähköpyörätehdas offers you a separate customer service and technical system through which you can contact the factory's salesperson.
How to handle warranty issues
After ordering, you will receive personal usernames that allow you to chat directly with the factory salesperson.
If your e-bike has a fault:
- Log in to the service with your own usernames.
- Start a conversation with the factory that sold you the bike.
- Describe the problem as precisely as possible.
- Please include photos, videos, order number, and other necessary information requested by the factory.
- The factory salesperson will assess the matter and provide instructions for inspection, spare parts, repair, or other warranty processing.
Maintenance and assembly of electric bikes at the electric bike factory
Your e-bike can be serviced either at our Helsinki store or at service shops located elsewhere in Finland. You can easily find your nearest service point at [this link].
Assembling an electric bike
When you buy an electric bike from us, you can be confident that everything has been made as easy as possible for you. Our electric bikes are 90% pre-assembled, which means you don't have to worry about complicated assembly steps. For the final assembly, you will receive all the necessary tools and clear, step-by-step instructions to ensure that your electric bike is ready to ride in just around 30 minutes.
However, if you need help at any stage, we’re here to help. You can contact us at any time, and we offer free video tutorials via WhatsApp to help you get started. If you still don’t want to assemble your e-bike yourself, you can also bring it to our store and we’ll assemble it for you – this service is also designed to keep the process easy and hassle-free.
First aid
The first maintenance should be done after about a month of riding or after the e-bike has been ridden for 100-300 kilometers. This initial maintenance includes a complete washing of the e-bike, a comprehensive check of the electrical components, brake and gear adjustments, spoke tightening, chain oiling, and a general condition check. This maintenance ensures that your e-bike is in top condition and ready for safe riding.
Annual maintenance
Annual maintenance includes even more comprehensive procedures: battery testing, drivetrain cleaning, tire inflation and replacement, chain oiling, and checks and updates to all electrical systems. We recommend annual maintenance regardless of how you use your e-bike, to keep it in top technical condition and safe all year round.
Prices for maintenance and assembly services
We keep maintenance costs competitive. The price of initial maintenance starts at 90 EUR, and comprehensive annual maintenance costs 149 EUR (incl. VAT 25,5%).
If you want us to assemble your e-bike for you, you can bring it to our store, and the assembly service costs 69 EUR.
Maintenance and assembly booking
You can book maintenance or assembly by calling our store directly or visiting our website.
If you are unable to get to our Helsinki store, you can take advantage of our service network covering the whole of Finland. [Click here] to see all our service points and their contact information.